Answers to Common AC Questions

Call or text (561) 210-7605. The dispatch line is monitored around the clock, and a technician follows up directly, even outside normal business hours.

The most common causes are a failed capacitor or contactor at the outdoor unit, a dirty evaporator coil, a clogged filter or low refrigerant from a leak. A technician can confirm which with a few measurements.

In South Florida the cause is usually a clogged condensate drain line or pan. Algae and debris build up in the line until water backs up. Clearing and treating the line fixes most of these calls.

It depends on the system age, the repair cost, the refrigerant it uses and how reliable it has been. Frank evaluates all four and recommends a repair whenever a repair is the right call.

Yes. Membership plan customers get 10% off additional AC services and refrigerant throughout the year.

Cost depends on your home's size, the equipment brand and tier, and any ductwork or electrical work needed. We provide a free estimate with options and pricing before any work begins.

Most residential installations are completed in a single day. Larger homes or jobs with ductwork changes can take longer, and we confirm your timeline during the free evaluation.

A2L refrigerants, including R-32 and R-454B, are replacing R-410A under new federal rules. An A2L-compliant system is built around current standards rather than a refrigerant being phased out.

Direct Cooling is an authorized American Standard Customer Care Dealer and a Rheem Pro Partner.

Frank evaluates the age, condition, refrigerant type and repair history of your system. If a repair is the right call, we recommend the repair.

In many cases, yes. New regulations limit how some R-410A systems can be serviced, particularly for large leaks. We assess your system and explain which option makes sense.

Most residential change-outs are completed in one day. Jobs that need duct or electrical changes can take longer, and we confirm timing before scheduling.

Twice a year is the practical standard in South Florida, because systems run most months and humidity loads the drain and coils year round.

Most Florida homes should change a standard filter every 30 to 60 days. Homes with pets or allergy concerns often need closer to every 30 days.

For most homeowners, yes. Two tune-ups a year catch small issues before they become costly repairs, and the 10% member discount applies year round.

Yes. We service and repair ductless systems, including drainage problems, refrigerant leaks and indoor units that stop cooling.

Most modern ductless systems are heat pumps, so they provide both cooling and heating for Florida's cooler nights.

In cooling mode it works exactly like an air conditioner. The difference is a reversing valve that lets it run in reverse to heat your home.

Most homes do not. A heat pump, or an air handler with backup heat strips, covers South Florida's short heating season.

Combine air purification or filtration with your existing HVAC system and keep indoor humidity under control. Whole-home systems treat the air in every room rather than one room at a time.

Yes. Purification systems target mold spores, bacteria and airborne allergens circulating through your HVAC system, which typically reduces both.

Between 30% and 50% is the generally recommended range for comfort, efficiency and a healthier home.

Yes. We handle installation, mini splits, indoor air quality, duct work and heat pumps, so most homeowners rely on one company for their entire HVAC system.

Generally no. We stay small so the same team handles repeat visits whenever possible.

Yes. We work with property managers handling multiple units and buildings. Licensing and insurance details are available on request.

Yes. We install, repair and maintain commercial rooftop units (RTUs).